Refund Policy

1. Payments are final

Top-ups and plan purchases are not refundable and are never paid back to the original payment method. Wallet balance never expires, so what you top up stays available for downloads and plans for as long as your account exists. Wallet balance, bonus credit and vouchers have no cash value and cannot be withdrawn or transferred.

2. Downloads

You are never charged for a download we could not deliver. When you submit a link we hold the file's price; the hold becomes a charge only after the file is on our server and has passed verification (exact size, not an error page). If the host is unavailable, the file was removed, the transfer fails or verification fails, the hold is released automatically and your wallet or quota is untouched. Each download in your account shows whether it was held, charged or released.

3. When we get it wrong: wallet credit

• Broken or wrong file. If a delivered file is corrupt, incomplete or not the file behind the link, email[email protected] within 72 hours of the download (while its link is still valid) with the download ID from your account. If the problem is on our side or the host's, we credit the charge back to your wallet — usually within one business day.
• Service fault. If a fault on our side stops you from using what you paid for — for example an outage during your plan period — tell us and we credit your wallet for the affected part.
• Payment not credited. If you paid but your wallet was not credited — for example a crypto payment that arrived after the invoice expired, or a different amount than invoiced — contact us with the payment details. Once the payment provider confirms it, we credit the amount received to your wallet.

4. Monthly plans

Plans are paid from your wallet and renew from it each period. Cancelling stops the next renewal: the plan keeps running until the end of the period you paid for, then your account continues on pay-as-you-go. Periods already paid are not refunded, in part or in full. Upgrading to a bigger plan credits the unused part of the current period against the new one, as shown before you confirm.

5. Disputes and chargebacks

Please contact us before opening a dispute or chargeback — most problems are fixed with a wallet credit the same day. We pause accounts while a dispute is open.

6. How to ask

Email [email protected] from your account's email address with the download ID or payment reference. We reply within two business days.